1. Any disputes associated with the dispatch of goods must be claimed exclusively at the registered office of the company: Mgr. Jakub Janďourek, Umělecká 310/2, 170 00, Praha 7
2. When dispatching goods, it is, exceptionally, possible to encounter these types of claims:
a) a defect in the quality of the product or packaging,
b) damage to the goods or packaging during transpo
c) loss of the consignment, d) other claims.
2A) The recommended customer procedure for claiming product quality:
a) send the claimed product or its part to the Seller without undue delay,
b) send a cover letter containing the following particulars or attachments together with the claimed goods:
-indicate whether this is a complaint about product quality, – for customs purposes, indicate the price information – ‘free of charge, without commercial value
– a description of the claimed defect
– the consignment identification number
– a photocopy of the Seller’s invoice
– the return address of the Customer
– the Customer request for the complaint handling method
– the Customer’s original signature
2B) The recommended customer procedure for claiming damage to goods during transport:
a) send the following data or attachments in a cover letter to the Seller without undue delay:
– the delivery identification number (DELIVERY ORDER No.) – at least a photograph of the damaged goods (if a photograph is not available, it is necessary to send the broken goods back)
for customs purposes, indicate the price information – ‘free of charge, without commercial value
– a description and quantity of the damaged good
– a photocopy of the Seller’s invoice
– the Customer’s address
– the Customer’s request for the complaint handling method, b) store the damaged goods for a possible inspection by an insurance commissioner of the insurance company, the value of which is higher than 30,000 CZK (1,200 EUR)
2C) Customer procedure for claiming loss of consignment during transport:
If the consignment has not been delivered correctly and in time (within the specified time period) to the address of the Customer, it is necessary to immediately send a cover letter containing the following data and attachments to the Seller: – the identification number of the lost consignment,
– the delivery address of the Customer,
3. The Seller shall, as soon as he/she receives the claim and the accompanying documents, inform the Customer of the manner in which his/her claim will be processed.
4. Non-delivery of a consignment due to the Customer’s erroneous indication of address cannot be considered a claim and the Customer bears all the costs associated with the re- dispatch of this consignment.